Cigar Emporium

3514 S Shepherd Dr, Houston, TX 77098, USA

About Cigar Emporium

4.2 / 5 from reviews
s b
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February 18, 2020

I must admit, I came here twice. They are about 15 years apart. The first time I don’t remember much. The second time, I remember having a nice experience. The lady was helpful and friendly. I found my favorites there, one of them was Liga 9. The place was small and they stock a lot of different cigars, so little maneuver space. The prices are reasonable for the location. Besides, there are very few dedicated cigar shops in that area. Glad they are still in business.

Broderick Butler
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September 25, 2018

Weird small tobacco store in a small strip mall on an extremely busy intersection w extremely limited parking. What they don't have in size, they makeup in inventory. They have the largest selection of cigars I've seen in Houston for the square footage. Spoke to several customers and they claimed it wasn't their favorite BM, but convenient when theirs doesn't have their smoke of choice. Customer service is weird. There is a a young Asian woman whose verbal ability to interact w customers seems to be at the heart of the weirdness. I went in on 9/24/2018 looking for "pillows". I not only had to repeat myself, but explain what they where after she said woefully, "All we sell is cigars?" Also, I felt like they were a bit overpriced compared to other Houston smoke shops. I've dropped in twice to research their offering, but won't be a regular.

Harry Madison
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November 20, 2019

I love this shop. Great selection of cigars and prices. The staff are absolutely wonderful. Ask questions if you have any, because the ladies here can get you into the right tobacco to suit your palate. You'll be hard pressed to find a shop as friendly. They have some hard to find cigars here. If you don't see it, ask! They can season your humidor here also if you are buying a new one from them. Competitive pricing and selection. There is a lounge here, but parking is very tight. They also tend to have blowout deals on great cigars. Check them out!

Vivian Moody
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August 11, 2019

Great Cigars, good selection and good service. Got there at 10:30 am and waited until they opened at 11:00. Worth the wait!!

Robert
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December 15, 2019

This is kind of a difficult review to write. I have been going to Cigar Emporium for years, but I’m afraid I’m not going back. The pull of the competition is just too great. I went today and spent $95 so here goes: 1. The dedicated parking spots out front are not enforced nor does store management really care. The manager just shrugged her shoulders. So sometimes you have to park a block away. This is something that could be fixed for free. 2. The store is a total mess. You have to be careful just to avoid falling over the piles of full, empty and half full packing boxes strewn all over the floor. It has been like this for a year or so. It looks like the store was looted. This is something that could be fixed for free. 3. The prices are poorly marked or non-existent throughout the store. The prices are premium retail but that’s ok with me as long as they are clearly marked. Walking back to the counter, waiting for the manager to tell you how much a cigar is can be a pain. Also, the price tags that are visible, look like they were printed 10 years ago and never revisited. Not good for a premium priced store. This is something that could be fixed for free. 4. Overall, the store is just getting by. They eliminated the smoking lounge and with the constant mess and general disorganization, there is no enjoyment or interest to lure the customer in. It’s like you are just settling for the bare minimum. I really wish the store the best. It is nearby, but it’s just barely getting by. It reminds me of the last time I went to Sears. I’m really sorry to say. ALL of the things they could do to fix the problems are either free or little additional expense to the owner. One of the important principles of running a store is to do two things: create the environment where the customer WANTS to give you their money AND make it easy for them to do so. It’s just too frustrating and depressing to go there. I really wish them the best but I’m gonna let the invisible hand of the free market deal with this little store. I wish them good luck. -Robert 4.

Cigar Emporium

Our Address

3514 S Shepherd Dr, Houston, TX 77098, USA

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